HOW CAN I RETURN MY ORDER AFTER RECEIVING IT?

We only accept returns once the items have been returned to us in its original packaging, unopened & unused. Due to hygienic reasons and as Fragrances fall under the Beauty & Cosmetics section, we take proper protocol to ensure returns as per the terms above. If your product is still unopened, kindly contact us at orders@reinventedparfums.com, and one of our team will coordinate with you. Shipping costs are not refundable. 

I HAVE RECEIVED A WRONG ITEM

If you receive the wrong item or your order is missing an item, please please contact orders@reinventedparfums.com within 48 hours of receiving your order. Please note, the item must be returned in the same condition it was received in within 30 days of receipt for a refund or exchange. 

I HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM 

If you receive a damaged item during delivery or appears to be faulty, please contact orders@reinventedparfums.com within 24 hours of receiving your order with images.

A complaint will be filed for damages, theft or other malpractice, in order to ascertain the courier's liabilities and verify the presence and entity of damages incurred during the delivery.  All damaged items must be returned to be examined by our team to determine at our reasonable discretion whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.

If the return of the damaged items is accepted, either a replacement will be offered or a credit note of the amount paid.