All payments made on this website are secured by Stripe, a validated service provider, and your banking information does not pass through our servers but is directly communicated to this specialised third-party online payment system. Stripe is on the global registry of Visa-compliant providers, a list of registered service platforms.

When your order is validated, you will receive a confirmation email with your order number.

First, check whether the funds have been debited from your account. It is possible that the transaction was not successful, and your order was not validated. If your account has been debited, please check your spam folder as our email may have ended up there. If you still haven’t received an email, it might be because the email address you provided contained an error. In this case, contact us at orders@reinventedparfums.com so we can check and resend your confirmation email.

Your package will be processed and shipped within 1 to 3 business days, depending on the destination country. If you place your order on a weekend or public holiday, your products will be processed for shipping within the next two business days.

Once your package has been shipped, you will receive a shipping confirmation email from us with your tracking number.

When one of our products is out of stock, it cannot be pre-ordered. However, you can subscribe to a Back in Stock Alert to be notified by email as soon as the product you want is available.

Once an order has been placed, it is not possible to change the address.

We can only cancel your order within 1 hour if it has not yet been processed.
Please email orders@reinventedparfums.com as soon as possible regarding your order, and we’ll see what we can do.

Currently, this service is not available. To make any changes to your order, the order has to be cancelled, or another order has to be made. Once an order is fulfilled, it cannot be cancelled, and it will have already been prepared for shipment. 

We only accept returns once the items have been returned to us in their original packaging, unopened & unused. For hygiene reasons and as fragrances fall under the beauty & cosmetics section, we take proper protocol to ensure returns as per the terms above. If your product is still unopened, kindly contact us at orders@reinventedparfums.com, and one of our team members will coordinate with you. Kindly note that shipping costs are non-refundable. 

If the address you provided was incomplete or if the package has been damaged in transit, your order might be automatically returned to us. If this happens, contact us
atorders@reinventedparfums.com, providing your correct address if necessary, so we can send you a new package as soon as possible. If you refused a package and it was sent back to you, kindly note that we do not refund shipping costs and the return cost will be deducted from your refund. 

If you receive the wrong item or your order is missing an item, kindly contactorders@reinventedparfums.com within 48 hours of receiving your order. Please note, the item must be returned in the same condition it was received in within 7 days of receipt for a refund.

If you receive a damaged item during delivery or if your item appears to be faulty, please contact orders@reinventedparfums.com within 24 hours of receiving your order with images.

A complaint will be filed for damages, theft or other malpractice, in order to ascertain the courier's liabilities and verify the presence and extent of damage incurred during the delivery.  All damaged items must be returned to be examined by our team to determine, at our reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.

If the return of the damaged items is accepted, either a replacement will be offered or a credit note for the amount paid. 

No, we do not charge any taxes or customs duties fees on your order. You will have to pay customs charges and taxes ( if applicable) to the customs authority in your country. They will contact you if any charges apply. If you refuse to pay customs fees and charges, your package will be returned, and the shipping charges won't be refunded. You may be responsible for return shipping costs if the courier charges any, which will be deducted from your refund. 

First- time users of our website receive a 10% discount when they sign up for the newsletter. This code is applicable one time only and needs to be used during checkout. Once an order is received and processed, we are unable to add the discount code to the purchase. If you have not received your code, kindly email us onorders@reinventedparfums.com

To be eligible for the refund, all the items included in the order must be returned ( samples, discovery sets, etc.). 

If you encounter a problem with your order, contact us at orders@reinventedparfums.com stating your order number. Our customer service team will be happy to help.